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Frequently Asked Questions
Answers to the questions we get most often about our CS2 cheats: licences and renewals, HWID resets, downloading the loader, payment methods and your account.
The quick answers first. If your question is not here, open a ticket and a real person will read it.
Getting started
3
1Where can I find the download link?
You can find the download link here:
https://project-infinity.cloud/downloads/
2Where can I find the free cheat code?
You can find the Free CS2 Cheat Code here: https://project-infinity.cloud/free-cs2-cheat/code
3Does the cheat contain a virus? My antivirus flags it
No, our CS2 cheat files do not contain any virus. Antivirus programs flag cheat software by design, so any detection you see is a false positive. To use the loader, add our files and their folder to your antivirus exclusions, or temporarily disable the antivirus, then run the loader as administrator. Always download only from our official page: https://project-infinity.cloud/downloads/. If it still will not start after that, open a ticket at https://project-infinity.cloud/support-tickets/ and tell us the exact error you see.
Licences and payment
2
4Can I get a refund?
We do not offer refunds once the software has been downloaded or used. If something is not working for you, please tell us what the problem is: most issues (launch errors, HWID locks, detection status questions) can be solved quickly. You can check the current product status at https://project-infinity.cloud/status/ and open a ticket at https://project-infinity.cloud/support-tickets/ so we can look at your case. Our full terms are available at https://project-infinity.cloud/help/terms/.
5I bought the CS:GO cheat for life. Do I have to pay again for CS2?
No. Every lifetime licence for the Premium CS:GO Cheat now carries a lifetime licence for the Premium CS2 Cheat with it, free of charge.
It is already on your account. You do not have to claim it, apply for it or contact anyone. Open your licences at https://project-infinity.cloud/store/licenses and you will see it there, with no expiry date.
Two things worth knowing. Your CS:GO licence is untouched, the CS2 one is added on top of it. And this applies to lifetime licences only: a CS:GO licence that ran for a set number of months does not carry over.
If you hold a lifetime CS:GO licence and do not see a CS2 licence on your account, open a ticket at https://project-infinity.cloud/support-tickets/ and we will sort it out.
Technical
2
6I got an HWID error
You can reset your HWID here: https://project-infinity.cloud/hwid/
As Lifetime user you need to wait for a support member to reset your HWID. This is usally done within 24 hours.
7Error code 'Failed to parse remote modules"
Please make sure that no third-party anti-cheat like FaceIt is running.
Your account
1
8How do I delete my account?
You can request it yourself at https://project-infinity.cloud/account-deletion
How it works: you send the request, we email you straight away so you can stop it with one click if it was not you, and we review it. Once approved you get a second email and still have 24 hours to change your mind. After that the account is deleted.
Please be aware that this is permanent. We keep no backups of deleted accounts, so nobody can restore it afterwards, not you and not us. Your licences (including lifetime ones), loyalty points, store credit, purchase history, tickets and conversations are all gone for good.
Partnerships
1
9Information about sponsorship, partnership, or content creator/influencer collaboration programs and how such requests are handled.
Please provide your Channel Link / Instagram / Tiktok Channel. If you are a small Content Creator we will provide you a license and you will provide content for us. If you are a bigger Content Creator feel free to provide us ur pricing list for your services.
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Still stuck?
Open a ticket and we will get back to you. Include your account name and what you already tried.
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